{"id":53042,"date":"2026-03-13T09:19:00","date_gmt":"2026-03-13T06:19:00","guid":{"rendered":"https:\/\/ayyildizgundem.tr\/?p=53042"},"modified":"2026-03-13T09:19:00","modified_gmt":"2026-03-13T06:19:00","slug":"hizmet-sektorune-yonelik-iletisim-ve-satis-egitimi-duzenlendi","status":"publish","type":"post","link":"https:\/\/ayyildizgundem.tr\/index.php\/2026\/03\/13\/hizmet-sektorune-yonelik-iletisim-ve-satis-egitimi-duzenlendi\/","title":{"rendered":"H\u0130ZMET SEKT\u00d6R\u00dcNE Y\u00d6NEL\u0130K \u0130LET\u0130\u015e\u0130M VE SATI\u015e E\u011e\u0130T\u0130M\u0130 D\u00dcZENLEND\u0130"},"content":{"rendered":"

Fethiye Ticaret ve Sanayi Odas\u0131\u2019nda, FTSO Akademi taraf\u0131ndan d\u00fczenlenen Hizmet Sekt\u00f6r\u00fcnde Fark Yaratmak: \u0130leti\u015fim, Memnuniyet ve Sat\u0131\u015f E\u011fitiminde, m\u00fc\u015fteriyle do\u011fru ileti\u015fim kurarak, memnuniyeti art\u0131rman\u0131n ve bu memnuniyeti sat\u0131\u015f ba\u015far\u0131s\u0131na d\u00f6n\u00fc\u015ft\u00fcrmenin yollar\u0131 ele al\u0131nd\u0131.<\/p>\n

\"\"<\/p>\n

FTSO Likya Toplant\u0131 Salonu\u2019nda ger\u00e7ekle\u015ftirilen e\u011fitime 36 ki\u015fi kat\u0131ld\u0131. Collective Solutions Kurucu E\u011fitmeni Duygu Yorulmaz taraf\u0131ndan verilen e\u011fitimde, hizmet sekt\u00f6r\u00fcnde g\u00fcven veren bir duru\u015f sergilemenin, etkili ileti\u015fim kurman\u0131n ve m\u00fc\u015fteri memnuniyetini s\u00fcrd\u00fcr\u00fclebilir sat\u0131\u015f ba\u015far\u0131s\u0131na d\u00f6n\u00fc\u015ft\u00fcrmenin y\u00f6ntemleri uygulamal\u0131 \u00f6rneklerle anlat\u0131ld\u0131.<\/p>\n

E\u011fitmeni Duygu Yorulmaz ilk izlenim ve g\u00fcven olu\u015fturman\u0131n m\u00fc\u015fteri deneyimi ile sat\u0131\u015f \u00fczerindeki etkisi, m\u00fc\u015fteri ve misafir psikolojisi, beklenti y\u00f6netimi ile farkl\u0131 profil tiplerini anlama ba\u015fl\u0131klar\u0131 \u00fczerinde durdu. Ayr\u0131ca profesyonel ileti\u015fim teknikleri \u00e7er\u00e7evesinde beden dili, tonlama ve aktif dinleme becerileri detayl\u0131 \u015fekilde aktard\u0131. Yorulmaz, de\u011fer odakl\u0131 ve g\u00fcven temelli sat\u0131\u015f yakla\u015f\u0131m\u0131n\u0131n, hizmet sekt\u00f6r\u00fcnde fark yaratmak isteyenler i\u00e7in \u00f6nemli avantajlar sundu\u011funu vurgulad\u0131.<\/p>\n

E\u011fitimde, itiraz kar\u015f\u0131lama ve ikna s\u00fcreci, zor durumlar\u0131 f\u0131rsata d\u00f6n\u00fc\u015ft\u00fcrme y\u00f6ntemleri, m\u00fc\u015fteri memnuniyetini sadakate d\u00f6n\u00fc\u015ft\u00fcrmenin stratejik yollar\u0131 ile do\u011fal ve etkili sat\u0131\u015f dili konular\u0131 da ele al\u0131nd\u0131. Yakla\u015f\u0131k 5 saat s\u00fcren e\u011fitim sonunda, kat\u0131l\u0131mc\u0131lara sertifika verildi.<\/p>\n","protected":false},"excerpt":{"rendered":"

Fethiye Ticaret ve Sanayi Odas\u0131\u2019nda, FTSO Akademi taraf\u0131ndan d\u00fczenlenen Hizmet Sekt\u00f6r\u00fcnde Fark Yaratmak: \u0130leti\u015fim, Memnuniyet ve Sat\u0131\u015f E\u011fitiminde, m\u00fc\u015fteriyle do\u011fru ileti\u015fim kurarak, memnuniyeti art\u0131rman\u0131n ve bu memnuniyeti sat\u0131\u015f ba\u015far\u0131s\u0131na d\u00f6n\u00fc\u015ft\u00fcrmenin yollar\u0131 ele al\u0131nd\u0131. FTSO Likya Toplant\u0131 Salonu\u2019nda ger\u00e7ekle\u015ftirilen e\u011fitime 36 ki\u015fi kat\u0131ld\u0131. Collective Solutions Kurucu E\u011fitmeni Duygu Yorulmaz taraf\u0131ndan verilen e\u011fitimde, hizmet sekt\u00f6r\u00fcnde g\u00fcven veren …<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[219,35,3,5],"class_list":["post-53042","post","type-post","status-publish","format-standard","","category-genel","tag-ayyildiz-gundem","tag-egitim","tag-fethiye","tag-ftso"],"_links":{"self":[{"href":"https:\/\/ayyildizgundem.tr\/index.php\/wp-json\/wp\/v2\/posts\/53042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ayyildizgundem.tr\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ayyildizgundem.tr\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ayyildizgundem.tr\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ayyildizgundem.tr\/index.php\/wp-json\/wp\/v2\/comments?post=53042"}],"version-history":[{"count":1,"href":"https:\/\/ayyildizgundem.tr\/index.php\/wp-json\/wp\/v2\/posts\/53042\/revisions"}],"predecessor-version":[{"id":53044,"href":"https:\/\/ayyildizgundem.tr\/index.php\/wp-json\/wp\/v2\/posts\/53042\/revisions\/53044"}],"wp:attachment":[{"href":"https:\/\/ayyildizgundem.tr\/index.php\/wp-json\/wp\/v2\/media?parent=53042"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ayyildizgundem.tr\/index.php\/wp-json\/wp\/v2\/categories?post=53042"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ayyildizgundem.tr\/index.php\/wp-json\/wp\/v2\/tags?post=53042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}